Refund Policy

This Refund Policy describes how WALSH POND, LLC would handle returns and refunds for purchases made on https://davidaustinwalsh.com (the "Site"). Note that this build is a demonstration and does not process real payments; the policy below reflects how a live store would operate.

Store items

We offer a 30-day return window on physical store items. To be eligible, items must be unused, in original condition, and in their original packaging. Once we receive and inspect the return, we will notify you and, if approved, issue a refund to your original payment method within 5 to 10 business days.

Non-returnable items

Gift cards and clearance items are final sale. Items showing signs of use or damage not due to our error may be refused or subject to a partial refund.

Shipping costs

Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect, in which case we cover it.

Memberships

Memberships can be canceled at any time from your account. Cancellation stops future billing; the current period is not prorated. If you were charged in error, contact us and we will make it right.

How to start a return

Email info@davidaustinwalsh.com with your order number and the item you'd like to return, and we'll send instructions. You can also reach us at +1 (917) 998-3784.

Contact

WALSH POND, LLC, 1966 HILLVIEW ST, SARASOTA, FL 34239, USA.